Frequently Asked Questions

Product Care, Warranty, Order Questions, Shipping, & More

Contacting Baseball BBQ

What is the best way to contact you?
Email us at contact@baseballbbq.com or via the contact form here. We will reply within 24-48 hours depending on volume of emails.

Product Care

How do I care for my Baseball BBQ grill tools?
- 
Hand wash only with cool water.
- Do not place in dishwasher.
- Apply occasional mineral oil to the wood bat handles to prevent dryness or cracking. 

Limited Lifetime Warranty

What is Limited Lifetime Warranty for Baseball BBQ Grill Tools?
At Baseball BBQ, we stand by the craftsmanship and quality of our grill tools with a limited lifetime warranty on our grill tools and grill tool sets. We will replace or repair any manufacturer defects, issues in construction or workmanship that develop under normal household use.

The limited lifetime warranty excludes damage from:
-Misuse, abuse, accidents, dropping of the tools
-Water exposure from being left outside, submerged, used in a dishwasher
-Neglect or exposure to other unnatural conditions for a grilling tool.

This limited lifetime warranty applies only to Baseball BBQ grill tools, and does not apply to Baseball BBQ clothing or hats.

Satisfaction Guarantee

What does satisfaction guarantee mean?
We're a small business that takes customer service seriously, and we want you to be satisfied with your product and experience.
- If you find an error we made with your customization requirements within the first 30 days of ordering, we will replace your item at no cost.
- If there is an error we made with your apparel order we will replace the item(s) at no cost.
- If you’d like to exchange your apparel order for a different size or color we will replace that item at no cost but only once per order.
- If you made an error on your order then you will be responsible for sending item(s) back to us and we will discount your next order by 30%.

Shipping Information

Can I get free shipping on my order? 
Baseball BBQ offers free shipping on orders over $75*. To utilize our free shipping offer, please see the following steps:

Free USPS Priority Ground Shipping applies to domestic orders in the United States.  
Add item(s) to your cart and that total over $75.
USPS Priority Shipping is automatically free.
This offer may change at any time.

*Excludes international and expedited orders. 

Can I expedite my order?
Depending on the size and nature of your order it is possible to expedite the order for a fee.  Please inquire at contact@baseballbbq.com to discuss your needs.

How long will it take to receive my order?
Fulfillment and shipping times will depend on the items that you ordered (stock, custom or apparel) and your location. We're a small business and wear a lot of (baseball) hats, but we try to get orders out the door as fast as we can. Exact delivery times will depend on the shipping method chosen at checkout. 

Stock Grill Tools, Cutting Boards & Hats: Most stock grill tool orders ship within 2-3 business days. 

Custom Grill Tools: Depending on the complexity of your custom order and current volumes, most personalized orders are finished and ship within 3-5 business days. 

T-Shirts: Baseball BBQ t-shirts are produced with an on-demand print partner and shipped from their facilities. Fulfillment times can take between 2-7 business days to ship. Orders that contain both grill tools and clothing will shipment separately, so delays will not impact fulfillment of other items.

How will I know when my order has been shipped?
You will receive an automated email when your order ships that contains your tracking information.

How can I make sure my purchases arrive to my location?
Double check your address prior to submitting. If products are returned then you will be charged for re-shipment. If tracking information states your purchase has arrived but not to your location, please contact the shipping provider for more information.

What happens if my purchase is lost, stolen or damaged in transit?
Baseball BBQ is not responsible or liable for a package once it has been shipped from our facility. Please contact the shipping provider for more information.

Customization

Can I customize my grill tools?
We currently offer customization and personalization on all of our grill tools (Turn Two Combo Set, Slider Spatula, Forkball Fork, Hook Pigtail and Pickoff Bottle Opener) and cutting boards (Home Plate, Hot Corner, and Sweet Spot). For information on our personalization program, featured customs gallery, and more information, please see our Custom Shop or browse our Customizable Collection. 

How long will it take to finish and ship my customized order?
Due to the handcrafted nature of the order, each customization can take a few days to get the details just right. We will get your customized tool shipped within 5 business days of your order or your shipping fee is on us.

What counts as a ‚Äúbusiness day‚ÄĚ?
The day after you’ve made your order Monday - Friday (excludes federal holidays).

Order Refunds & Cancellations

What is your Return/Remake/Refund policy?
- 
Due to the unique nature of each order, we will be able to return, remake or refund any order that is deemed defective or made incorrectly. 
- We will not be able to refund any order that was made correctly to the details of the order.
- If you’d like to return your order, depending on the nature of the order, we can provide a shipping label to you at our discounted shipping rates.
- Any inquiries or questions please reach us at contact@baseballbbq.com

What is your Cancellation policy?
We can cancel any order that has not been shipped for no fee including:
- Customization orders - only if the engraving has not occurred yet
- Non-custom orders
- Apparel orders

We can not cancel an order for no fee if:
- Customization orders - if engraving has occurred. We will have to charge 50% of the order price (excluding shipping) to restock or discard the product.